Privacy Policy
Last updated: August 17, 2026
One Elevator Parts Co, Ltd (“we,” “us,” or “our”) operates www.oneelevator.com (the “Website”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Website.
By using this Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you interact with our Website, we may collect the following personal information:
- Contact Information: name, email address, phone number, and company name when you submit a contact form or inquiry.
- Order Information: shipping address, billing address, and order details when you place a purchase.
- Account Information: username, email, and password when you create a customer account.
- Communications: the content of messages you send us via email or contact forms.
1.2 Information Collected Automatically
When you browse our Website, we automatically collect:
- Technical Data: IP address, browser type, device information, and operating system.
- Usage Data: pages visited, time spent on pages, referring website, and pages clicked.
- Location Data: approximate geographic location derived from your IP address.
2. Cookies
We use cookies and similar tracking technologies to operate and improve our Website.
2.1 Essential Cookies
These cookies are necessary for the Website to function:
| Cookie | Purpose |
|---|---|
| Session cookies | Maintain your shopping cart and login session |
| WooCommerce cookies | Process orders and remember cart contents |
| Security cookies | Protect against fraud and unauthorized access |
2.2 Analytics Cookies
These cookies help us understand how visitors use our Website:
- Page views, bounce rate, and traffic sources
- Popular products and search terms
- Geographic distribution of visitors
2.3 Managing Cookies
You can control and delete cookies through your browser settings. Disabling cookies may affect some Website features, such as the shopping cart and checkout process.
3. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill orders: process payments, arrange shipping, and deliver products.
- To provide customer service: respond to inquiries, provide quotes, and handle returns.
- To improve our Website: analyze usage patterns and optimize performance.
- To send communications: order confirmations, shipping notifications, and product updates (you can opt out at any time).
- To ensure security: detect and prevent fraud, unauthorized access, and other malicious activities.
- To comply with legal obligations: meet requirements under applicable laws and regulations.
4. Legal Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal data under the following legal bases:
- Consent: You have given consent (e.g., by using cookies or submitting a contact form).
- Contractual Necessity: Processing is necessary to fulfill a contract (e.g., processing your order).
- Legitimate Interests: We have a legitimate business interest (e.g., website security, analytics).
- Legal Obligation: We are required by law to retain or process certain data.
5. Third-Party Services
We use the following third-party services that may collect or process your personal data:
| Service | Purpose | Data Collected |
|---|---|---|
| Cloudflare | Content delivery network (CDN) and security | IP address (for security), browsing data |
| WooCommerce | E-commerce platform | Order information, customer account data |
| Jetpack | Website analytics and security | Traffic data, IP addresses |
| Payment Processors | Process payments (e.g., PayPal, credit card) | Payment and billing information |
| Shipping Carriers | Deliver orders | Name, address, phone number |
| Email Service | Send transactional and marketing emails | Email address, email open data |
These third parties have their own privacy policies governing the use of your data.
6. Data Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:
- With service providers: third parties who help us operate our Website and business (listed above).
- For legal compliance: when required by law, court order, or government regulation.
- Business transfers: in the event of a merger, acquisition, or sale of assets.
- With your consent: when you explicitly agree to share information.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure (Cloudflare DDoS protection)
- Restricted access to personal data (authorized personnel only)
- Regular security monitoring and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy:
- Order data: 7 years (for tax and accounting compliance)
- Account data: until you request deletion
- Contact form submissions: 2 years
- Analytics data: 26 months
9. Your Privacy Rights
9.1 GDPR Rights (EEA Residents)
If you are a resident of the European Economic Area, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
- Right to Restrict Processing: Request that we limit the processing of your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to processing based on legitimate interests.
- Right to Withdraw Consent: Withdraw consent at any time (without affecting processing already carried out).
9.2 CCPA Rights (California Residents)
If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal information is collected about you.
- Know whether your personal information is sold or disclosed and to whom.
- Request deletion of your personal information.
- Request that businesses that sell your personal information not sell it.
We do not sell your personal information.
9.3 How to Exercise Your Rights
To exercise any of these rights, contact us at:
- Email: [[email protected]]
- Phone: [+86-18061464200]
- Address: [No.112 changjiang internatial 1101,214400 Jiangyin, jiangsu, china]
We will respond to your request within 30 days.
10. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including the United States and China, where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Children’s Privacy
Our Website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top. We encourage you to review this page periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Company: One Elevator Parts Co, Ltd
- Website: www.oneelevator.com
- Email: [[email protected]]
- Phone: [+86-18061464200]
- Address: [No.112 changjiang internatial 1101,214400 Jiangyin, jiangsu, china]
By using this Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.